Job Details

Job Description

Provide first and second level contact and convey resolutions to customer issues • Track, route and redirect problems to correct resources • Walk customers through problem solving process • Follow up with customers, provide feedback and see problems through to resolution • Utilise excellent customer service skills and exceed customers’ expectations • Ensure proper recording, documentation and closure • Recommend procedure modifications or improvements

Skills

• Proven working experience in providing IT support at a consultant level • English as a first language, with a good confident telephone manner and the ability to speak in non-technical terms is essential. • Extensive experience on Server systems, Cloud products and enterprise networks • Strong client-facing and communication skills

Preferred Candidate

  • Career Level : Mid Career
  • Years of Experience : 4 -5
  • Nationality : Any
  • Gender: : Any
  • Degree: : Other
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