Job Details

Client Experience Specialist

Wahed Invest

United Arab Emirates Dubai 21-Feb-2017

Job Description

Wahed Invest is a FinTech company that is revolutionizing Halal Investing. Job Mission: The Client Experience Specialist will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical ‘client support’ role. Although responding to LiveChat and support emails will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time. Main Job Responsibilities: • First point of contact for our clients on LiveChat and support emails • Ensures that all communication is compliant with financial regulation. This is absolutely top priority • Comfortable in taking full ownership of client experience and support • Candidate will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always follow best practices • Responsible for managing client complaints and responding to client inquiries by coordinating with the IT team • Ensures that open tickets are closed within the approved ETA’s • Proactively find new ways to improve efficiency and overall processes • Provide regular updates to management on performance • Ability to multi-task and meet tight deadlines

Skills

We are a young FinTech company, and are looking for candidates that can simply get the job done, work and fit well within the team, and love to suggest and implement new ideas. The candidate will work closely with management. Candidates must be able to meet tight deadlines, and multi-task several assignments.

Preferred Candidate

  • Career Level : Mid Career
  • Years of Experience : -
  • Nationality :
  • Gender: :
  • Degree: :
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